Welcome to Nonapani. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be accepted for shrimp and seafood products purchased from our website. By placing an order with us, you agree to the terms outlined below.
Nonapani primarily sells perishable food items, including fresh and frozen shrimp and related seafood products. Due to the perishable nature of these products, we follow a strict return and refund policy to ensure food safety and quality.
Returns are not accepted once the product has been delivered.
We do not accept returns for reasons such as change of mind, taste preference, or incorrect order placed by the customer.
Refunds or replacements may be considered only in the following situations:
The product is damaged, spoiled, or leaked at the time of delivery.
The wrong product or incorrect quantity is delivered.
The product is expired or unfit for consumption at delivery.
To be eligible for a refund or replacement:
You must notify us within 24 hours of delivery.
You must provide clear photos or videos showing the issue with the product and original packaging.
Complaints made after 24 hours will not be accepted.
Reports can be submitted through our website contact options or official communication channels.
All refund or replacement requests are subject to verification and inspection by the Nonapani team.
We reserve the right to approve or reject any request based on the evidence provided.
If approved, refunds will be processed using the original payment method.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or mobile financial services (e.g., bKash, Nagad), as agreed with the customer.
Refund processing may take 7–10 working days after approval.
If a replacement is approved, we will arrange delivery of the replacement product at no additional cost.
Replacement delivery time may vary depending on stock availability and location.
Refunds or replacements will not be provided in the following cases:
Improper storage or handling by the customer after delivery.
Delay in reporting the issue beyond the stated 24-hour period.
Minor variations in size, color, or appearance due to the natural characteristics of seafood.
Delivery delays caused by incorrect address or unavailability of the customer.
Orders can only be canceled before dispatch.
Once the order has been shipped, cancellation is not possible.
Nonapani reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
If you have any questions about this Return & Refund Policy, please contact us through the official contact information provided on the Nonapani website.
