Welcome to Nonapani. This Support Policy explains how customers can receive assistance before, during, and after purchasing shrimp and seafood products from our website. Our goal is to provide timely, transparent, and reliable support to all customers.
Nonapani customer support covers:
Product information and availability
Order placement assistance
Order status and delivery-related queries
Return, refund, and replacement guidance
Payment-related issues
General website or account support
Customers can contact Nonapani support through the following official channels:
Website contact form
Official phone number
Official email address
Social media pages (for general queries only)
⚠️ Please note: Orders and sensitive information will only be handled through our official channels.
Support is available [Add Days & Time, e.g., Saturday–Thursday, 10:00 AM – 8:00 PM].
Queries received outside support hours will be addressed on the next working day.
We aim to respond within:
24 hours for general inquiries
12–24 hours for order-related or urgent issues
Response times may vary during peak seasons, public holidays, or unforeseen circumstances.
For faster assistance regarding orders, customers should provide:
Order number
Registered phone number or email
Clear description of the issue
Photos or videos (if applicable)
Incomplete information may delay support resolution.
Any quality-related issue must be reported within 24 hours of delivery.
Clear photos or videos of the product and packaging are required.
Product quality complaints are handled according to our Return & Refund Policy.
Nonapani support does not cover:
Issues caused by improper storage or handling after delivery
Complaints reported after the allowed time window
Requests outside stated policies (Terms & Conditions, Return & Refund Policy)
Third-party delivery delays beyond our reasonable control
Customers are responsible for:
Providing accurate contact and delivery information
Being available to receive orders at the scheduled time
Following proper storage and handling instructions for seafood products
Abusive language, threats, or repeated false claims may result in restricted support access.
Nonapani reserves the right to refuse support in cases of misuse or policy violations.
Nonapani reserves the right to modify this Support Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.
For support-related inquiries, please reach out using the official contact details listed on the Nonapani website.
